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Doug Kennedy

PRESIDENT @ KENNEDY TRAINING NETWORK

Doug Kennedy is president of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Kennedy has been a fixture on the industry’s conference circuit for hotel companies, brands and associations for more than two decades. It is estimated that over 15,000 others have participated in the private training workshops and seminars he has presented personally throughout the United States, Canada and Mexico, as well as in places like Sao Paulo, Brazil, Singapore, Kaula Lumpur , Malaysia, Sophia, Bulgaria, Frankfurt, Germany, Florence, Italy, Amsterdam, Netherlands, Kiev, Ukraine, and Moscow Russia. 

Since 1996, Kennedy’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities. Additionally, Doug was the Administrative Advisor for HSMAI who lead the founding of the revenue management group that is today known as the HSMAI ROC.

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Jenn Houtby-Ferguson, CMP CMM MATM

CHIEF STRATEGIST @ TWIST CONSULTING

A seasoned hospitality and tourism professional, Jenn Houtby-Ferguson, MATM is a sought after speaker and facilitator. Jenn began her career with Vintage Hotels in Niagara, Ontario, moved west by way of the Yukon, ultimately landing in Nanaimo, Canada.  As Director of Sales & Marketing, Jenn spent five years at Vancouver Island’s largest resort property, growing both the Resort’s brand and revenues. Her skill set is a rare balance of executive level experience in hotels and destination marketing combined with an intimate knowledge of the tourism industry.

Last fall, Jenn completed a Master of Arts in Tourism Management (MATM) through Royal Roads University, with a focus on crisis communications. A sessional instructor and frequent guest lecturer at Vancouver Island University, Jenn was a recipient of the  2015 Top 20 Under 40 Business & Community Achievement Awards for Vancouver Island. 

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Cathy Cook

EXECUTIVE DIRECTOR OF TRAINING & DEVELOPMENT @ KENNEDY TRAINING NETWORK

Cathy joined Marriott in 1990 and worked her way up from Night Audit Supervisor to various Front Office Management positions (Marriott's Lincolnshire and Mountain Shadows Resorts, Marriott San Ramon). She joined Marriott's Learning & Development Team in 1997,  where she designed and delivered instructor lead training courses, self-paced eLearning, and property coach classes for all Marriott brands. Cathy joined KTN in 2017 to focus on expanding their hospitality industry training offerings. Cathy is an AH&LA Certified Hospitality Trainer (CHT) and an accomplished member of Toastmasters International, having achieved Advanced Communicator Gold- ACG and Advanced Leader Silver – ALS status.

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Daniel Melnyk

CHIEF REVENUE OFFICER @ HOTEL REVENUE CO.

Daniel is a seasoned commercial strategist and experienced hospitality sales leader.

His rich background in hotel sales and marketing combined with passion for technology has positioned him as a leader in growth marketing for hotels. Daniel developed a winning formula you can use if you're ready get serious about your hotel's B2B sales pipeline. His proven methods remove traditional boundaries of marketing and sales, and teaches you how to own the ENTIRE funnel for your hotel.

As a leading educator, Daniel speaks frequently at conferences, leads boot camps, workshops and consults in revenue generation for hotels. In his spare time, Daniel loves to cook, travel (read: eat his way around the world) - and is a serious car guy.

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Hilary Scott

Marketing Director @ Hotel Revenue co.

Hilary is an expert full-stack marketer. A self-proclaimed "Hil-of-all-Trades", she combines the rich experience she gained working for private golf courses, country clubs and communities with strong marketing expertise gained in the field and working at agencies across the US. Hilary stays up-to-speed on her ever-evolving toolbox of software, account and project management skills, tempered with understanding and appreciation of good design and a keen ability to tell relatable stories.

Hilary is a champion for good user experience and mar-tech junkie. When she's not pumping out a good blog post (cold craft beer at hand), you may catch her walking her dogs in San Francisco or geeking out at Hubspot's office in Boston.

 

Additional speakers to be announced.